Make sure Wi-Fi Calling is set to Enabled or On.Place the device into Airplane mode and turn Wi-Fi on.Confirm you're on an eligible rate plan (see Supported Services below for details.).When Wi-Fi is available the Wi-Fi indicator above your seat will be lit or your captain will give you the go-ahead to start surfing and texting in flight. Some flights may offer Wi-Fi from gate to gate. You can use T-Mobile In-Flight Connection On Us whenever it is enabled on your flight, which is often when your plane reaches 10,000 feet or higher. Wi-Fi calling is enabled on your device, you've completed e911 address registration, and you've made at least 1 call using Wi-Fi calling with that device and SIM card.

If you can't use Wi-Fi Calling, see Wi-Fi calling troubleshooting. You have a compatible Wi-Fi Calling-enabled device.You have an active and eligible T-Mobile or Sprint account.Follow the pre-flight setup to be prepared to use all available services while inflight. Your device needs to support Wi-Fi in order to use T-Mobile In-Flight and must support (and have enabled) Wi-Fi calling in order to send text messages while inflight, including the text message that includes your One-Time PIN. Most devices introduced after January 2015 are supported. What's included with T-Mobile In-Flight?.

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